BOOTCAMP PROJECT

REMOVE

A Remote Moving Management Platform For International Students

A Remote Moving Management Platform For International Students

PROJECT CATEGORIES
User Research | UX Design | UI Design
MY ROLE
UX Designer | UI Designer
TIME
Jun 2024 - Aug 2024
View Prototype →

Problem

International students are facing challenges when managing their moves remotely.

Over 1.5 million
international students were studying in the United States in 2023.

Over 1.5 million
international students were studying in the United States in 2023.

8 out of 10
have experienced situations where they couldn't manage their move personally and required remote solutions.

8 out of 10
have experienced situations where they couldn't manage their move personally and required remote solutions.

At least once
a year, they have to move to a new residence.

At least once
a year, they have to move to a new residence.

$1,850
is the average cost of moving a one-bedroom apartment.

$1,850
is the average cost of moving a one-bedroom apartment.

Competitive Analysis /Method 1/

What are the current solutions? How are they doing?

What are the current solutions? How are they doing?

Now that we've acknowledged the problem...

Now that we've acknowledged the problem...

Interviews /Method 2/

How are the users currently experiencing the process?

How are the users currently experiencing the process?

  • 6 participants

  • 21-30 yrs old

  • Have experience with managing move remotely

  • 6 participants

  • 21-30 yrs old

  • Have experience with managing move remotely

Lack of a centralized remote management system to oversee the moving process.
Lack of transparency and communication between the users and the business.
Lack of technological integrations to enhance management.

Lack of a centralized remote management system to oversee the moving process.
Lack of transparency and communication between the users and the business.
Lack of technological integrations to enhance management.

Remote relocators seek control over the moving process because they are concerned with how tasks are managed.

The lack of physical presence complicates the moving process and limits the communication between remote relocators and the movers.
The level of transparency and communication directly impacts remote relocators' control over the moving process.

Remote relocators seek control over the moving process because they are concerned with how tasks are managed.

The lack of physical presence complicates the moving process and limits the communication between remote relocators and the movers.
The level of transparency and communication directly impacts remote relocators' control over the moving process.

Research findings → Design Criteria:

Research findings → Design Criteria:

  1. Enhance transparency in the remote moving process and foster trust

  2. Provide an easy and efficient management method that enhances control

  3. Ensure straightforward, intuitive, and easy-to-understand interactions

  1. Enhance transparency in the remote moving process and foster trust

  2. Provide an easy and efficient management method that enhances control

  3. Ensure straightforward, intuitive, and easy-to-understand interactions

How might we increase transparency and decrease the complexity of the remote management process to help relocators gain control over their moves?

How might we increase transparency and decrease the complexity of the remote management process to help relocators gain control over their moves?

Online Chatroom

  • Remote management complicates communication with endless phone calls and texts.

  • Online chatroom can streamline the process and keep all interactions in one place.

  • Online chatroom is an common tool for information exchange.

Photo Updates

  • Ensure users have complete transparency of the moving process.

  • Enable users to receive timely updates and easily monitor the progress.

Moving Dashboard

  • Moving involves numerous tasks and can be complex, so an easy management method is necessary.

  • A dashboard can display all information and actions in one place, reducing the burden and allowing easy management.

Design Concept

An all-in-one platform that enables users to manage their move from anywhere, at any time.

Please pay attention to the fragile

Packing started

We’ll start with the furnitures

Feature Evaluation

Brainstorming is exciting, but finding the best fit is challenging. So I evaluated the solutions based on their user impact and the effort required for implementation.

Increase Transparency

Decrease Complexity

Gain Control

Task decomposition breaks tasks into manageable parts and enhances focus on individual components.

Eliminating distractions fosters a focused environment, clarifies the workflow and reduces stress.

Active communication ensures information is clearly and openly shared, fostering trust and collaboration.

Design Rationale

Service Workflow

The platform offers a comprehensive solution for remote relocators by streamlining the process and minimizing distractions. Users can select a moving plan, book services, and oversee their move—all in one place. With real-time communication and high transparency, relocators can manage the entire process from anywhere, at any time, freeing up their time and energy for other priorities.

Wireframing

I started with low-fidelity wireframes to sketch out the hierarchy of each section and worked my way up.

  • Validate concepts from the ideation phase

  • Explore and plan out basic structure and layout

  • Define functionality and interaction

  • Validate user experience and navigation

  • Ready for usability tests

Hero section

CTA

Primary info

User profile

Service progress

Photo update

Online chatroom

Information hierarchy

Basic visual

Basic visual

Full visual style & branding

Full visual style

Refine accessibility

Refined Interaction Patterns

UX Writing

Interaction patterns

Content placement

remove.com

  • Bold and modern, align with the youthful brand style.

  • Easy to read, suitable for presenting information.

  • Clear visual distinction

  • Organized content hierarchy

  • Enhance readability

  • Visually appealing

Bento box UI style

Contrasting colors

Typography: DM Sans

Iterations

Finding:

  • Error rate: 60%

  • The header section lacked a clear introduction to the company

Finding 1:

  • Error rate: 80%

  • Participants struggled to understand the price breakdown

Finding 2:

  • Error rate: 20%

  • The size and placement of the button is not friendly to left-handed users

Finding 1:

  • Error rate: 100%

  • Participants often made mistakes, such as selecting unavailable dates

Finding 2:

  • Error rate: 60%

  • The meaning of "arrival time window" is confusing

Improvement:

  • Header image with a clearer illustration of the company’s services

  • Emphasize the uniqueness of the services offered

Improvement 1:

  • Refined the information grouping of the service

  • Added an estimated total

Improvement 2:

  • Optimized the size and placement of the button so that it’s accessible to all users

Improvement 1:

  • Added clear instructions for possible user actions

Improvement 2:

  • Provide further clarification of the instructions in the tooltip

Final Design - Workflow

Homepage→Get Pricing

Homepage

Get Pricing Form

Introduce the service and business

Allows users to adjust service parameters to match their specific needs

Online Chatroom

Moving is a complex process that demands continuous communication to ensure all tasks are managed correctly.

With their physical absence, users require a real-time method to connect directly with movers.

Estimated Rate Breakdown

Rate Breakdown

Provides clear breakdowns of costs, ensuring users understand what they are paying for and avoiding hidden fees. Foster trust by providing transparency.

Allow users to select their desired reservation time and location with ease

Reservation Form

Reservation Form

Moving Dashboard

Moving Dashboard

Centralizing necessary information in one accessible location

Efficiently organizes diverse information and options in a clear format

Online Chatroom

Thank You
For Watching!